An average of just under four odour complaints a month last year because of the Domtar pulp mill despite the investments made to reduce emissions and odour.

It’s the third straight year with a similar number of complaints in the last decade.

Domtar’s Environmental Manager Kirstin Dangelmaier says most complaints come typically when there is some sort of “operational upset”.

“So a well managed, well maintained operation helps to drive towards fewer odour incidents, fewer odour upsets and that includes identifying where you might have opportunity to capture additional sources,” she told council.

“The technology is there, it’s well known, it’s well understood, it is well developed, and so it really comes down to achieving that next level.”

Dangelmaier adds they are working at the Domtar mill on reducing the number of complaints form Kamloops residents down to zero.

“I really work closely with the Ministry of Environment in understanding how does wind and weather and climate all factor in to dispersion and management of emissions,” she added.

“Part of it is gathering the data and understanding the science and understanding how does that affect what we need to do.”

She also told council they will continue to continue to focus on things reducing things they can control at the mill in the future.

In 2011, the company got the most complaints at an average of six per month. The lowest it’s been is under one complaint a month in 2008, 2009, and most recently in 2014.