With online shopping hitting its seasonal peak, the Better Business Bureau is urging consumers to stay alert for delivery-related scams that ramp up during the holidays.

“Scammers know the holidays are hectic and count on people reacting quickly when they see a delivery message,” said Neesha Hothi, Director of Marketing and Communications for BBB Serving Mainland BC. “A moment of panic thinking you might miss a package is often all they need to access your personal or financial information. By staying alert and understanding how legitimate delivery notifications work, consumers can shop and celebrate with confidence.”

How the Scam Works

BBB says it recently received a report through its Scam Tracker about a fake delivery text claiming a failed package drop-off. The message urged the recipient to update their address and pay a fee to reschedule delivery. It warned that failure to respond within 24 hours could result in storage fees or the package being returned.

Clicking the link opens the door for scammers to request personal details, including names, addresses, or even credit card information. Fraudsters often mimic real delivery companies and may try to convince people that an unexpected package is a gift if they don’t recall placing an order.

How to Avoid Delivery Scams

BBB recommends several steps to help consumers protect themselves this season:

1. Track your deliveries proactively.
Keep a record of what you’ve ordered, who is shipping it, and when it is supposed to arrive.

2. Know legitimate delivery practices.
Reputable delivery companies don’t send unsolicited calls or texts. Most notifications require you to opt in and come through secure channels. If something seems off, contact the company directly using information from its official website.

3. Guard your personal information.
Never share personal or financial details through unsolicited messages or links. When in doubt, disconnect and call the company using its verified customer service number.

BBB says a few simple precautions can protect consumers from losing money or sensitive information. More tips and resources can be found at BBB.org.

Report Scams

Consumers who have encountered or narrowly avoided a scam are encouraged to report it to BBB Scam Tracker, the Canadian Anti-Fraud Centre, or local police.