The City of Kamloops will conduct a citywide test of its emergency notification system this week, urging residents to ensure they’re signed up and ready to receive alerts in the event of a real emergency.

The test of the Voyent Alert! system is scheduled for Friday, May 8, with notifications sent via text message, phone call, email, and mobile app.

City officials say the test is a critical step in making sure communication channels are working properly before they’re needed in situations like wildfires, floods, or other emergencies.

“It’s important that we do tests of this system in advance of an actual emergency to make sure that we’ll be able to communicate with residents,” said Ty Helgason, the City’s Emergency Preparedness Manager. “Whether they need to stay in place or evacuate an area, and where to go and how to get there.”

Residents who use the the app are encouraged to check that it is still installed and active, as some devices automatically offload unused apps. The City is also advising users to confirm their location settings are up to date to ensure they receive the test alert.

“The key thing to be aware of with the Voyent Alert app is that in the case of an emergency, it will be your best source for up-to-date and accurate information from the City of Kamloops,” Helgason said.

Voyent Alert is designed to deliver real-time updates and instructions during emergencies, including whether residents need to evacuate or shelter in place. Registration is free and does not require users to share personal information, and notifications can be received through multiple channels.

City officials say uptake is growing, with about 30,000 users now registered—roughly one-third of Kamloops residents—marking a 3.1% increase over last year.

The timing of the test coincides with Emergency Preparedness Week, a national initiative focused on helping people prepare for seasonal risks, including the start of wildfire season.

As part of those efforts, the City will also host its annual Emergency Services Day on Saturday, May 9, at McArthur Island Park.

The free, family-friendly event runs from 10 a.m. to 2 p.m. and will give residents a chance to meet first responders and learn more about emergency preparedness.

“Emergency Services Day is a great opportunity for residents to meet the people behind our emergency response teams and gain practical knowledge that can make a real difference in a crisis,” Helgason said.

Attendees can explore emergency vehicles, meet firefighters, police officers, paramedics, and search and rescue teams, and learn about topics such as wildfire prevention, emergency kits, and pet safety.

More information about the alert system and how to register is available here.